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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Positioning | - Qualifying customer needs - Positioning HP Lifecycle Services - Building and presenting the business case - Demonstrating value to clients |
| Topic 2: HP Lifecycle Services Overview | - HP Set Up Services - HP Collaborate Services - HP Protect Services - HP Optimize Services - HP Renew Services - HP Fix Services |
| Topic 3: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Actionable device and employee insights whether online or offline
- B. Automatic performance tuning based on feedback
- C. Ability to actively change the security policies in response to threats
- D. Proactive issue identification and remediation
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
What is included in HP Active Care? (Select two.)
- A. Availability for one or two years
- B. No-cost replacement parts
- C. Next business day onsite support
- D. Defective Media Retention in every option
- E. Coverage of non-HP devices
Correct Answer: C,D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- B. All Partners can sell HP Lifecycle Services contractually.
- C. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
- E. All Partners can resell HP Lifecycle Services as transactional upfront payments
Correct Answer: D,E 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
- A. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
- B. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
- C. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
- D. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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