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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Topic 2: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 4: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Topic 5: Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Topic 6: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 7: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
A) Group checkout
B) Standard Checkout
C) Save Efforts
D) Complete Smarform
2. On what object do you do the mobile checkout process? Choose the correct answer.
A) an a service call
B) on an activity of type meeting
C) on an activity of type assignment
3. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) By assigning permission for approval, all relevant objects appear on the Journal ready for action
B) Purchase orders are approved when all materials are approved
C) It is possible to change amount/quantity of efforts prior to approval
D) Business rules are necessary for activating the approval necessity in a company
4. Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
A) Service call
B) Smart form
C) Item
D) Equipment
E) Service contract
5. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A) High touch
B) Video chat
C) None touch
D) E-mail interaction
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,C,D | Question # 4 Answer: C,D,E | Question # 5 Answer: A |





