[Jan-2022] Salesforce OmniStudio-Consultant Official Cert Guide PDF
Exam OmniStudio-Consultant: Salesforce Certified OmniStudio Consultant - Prep4pass
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 62
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to external systems
- B. Combine requests into a single response
- C. Transform data
- D. Read and write data to Salesforce
Answer: C,D
NEW QUESTION 63
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Integration Procedure
- B. FlexCard
- C. DataRaptor Load
- D. DataRaptor Turbo Extract
- E. OmniScript
Answer: A,D,E
NEW QUESTION 64
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Extract
- B. DataRaptor Load
- C. DataRator Turbo Extract
- D. DataRaptor Transform
Answer: D
NEW QUESTION 65
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Enable the Responsive feature on the Product Name and Model field elements
- B. Create two states, one for mobile devices and another for non-mobile devices
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Mobile-First feature in FlexCard settings
Answer: A
NEW QUESTION 66
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Chaining
- B. Batch jobs
- C. Try Catch
- D. Conditions
Answer: A
NEW QUESTION 67
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Single FlexCard with multiple actions
- B. Multiple FlexCards with single action
- C. OmnlScript with multiple Step elements
- D. Salesforce list view with custom buttons/links
Answer: A
NEW QUESTION 68
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
Answer: C,D
NEW QUESTION 69
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Designer
- B. The FlexCard Wizard
- C. Newport Design System used in FlexCards
- D. Lightning web components used in FlexCards
Answer: A,C
NEW QUESTION 70
How many levels deep can reusable OmniScripts be nested?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: D
NEW QUESTION 71
What is the purpose of a DataRaptor Load?
- A. Send data to a PDF template
- B. Post data to Salesforce APIs
- C. Write data to Salesforce objects
- D. Load data to an Interface object
Answer: C
NEW QUESTION 72
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
- A. Response
- B. HTTP
- C. DataRaptor Post
- D. DataRaptor Extract
Answer: C,D
NEW QUESTION 73
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. FlexCards and Integration Procedures
- C. OmniScripts and Integration Procedures
- D. OmniScripts and DataRaptors
Answer: C
NEW QUESTION 74
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
- A. Enables the FlexCard to be used on a Community page
- B. Allows multiple data sources to be used
- C. Allows conditional views with the Toggle element on each child card
- D. Enables easier global styling changes
Answer: B
NEW QUESTION 75
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. DataRaptor Extract
- B. Integration Procedure
- C. REST
- D. Streaming API
Answer: B
NEW QUESTION 76
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Conditional Views
- C. Script Profiles
- D. Script Configuration
Answer: B
NEW QUESTION 77
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Edit Block
- B. Datatable
- C. Remote Action
- D. Response Action
Answer: A,D
NEW QUESTION 78
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Prefill data for users when possible
- B. Provide user help text
- C. Divide complex processes into sections
- D. Replicate existing processes as-is
- E. Provide keystroke commands for data entry
Answer: A,B,C
NEW QUESTION 79
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Email Action
- B. Calculation Action
- C. Messaging Element
- D. DataRaptor Extract Action
- E. DataRaptor Post Action
Answer: A,B,D
NEW QUESTION 80
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