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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) Services360 Pro
C) HP Contractual Services
D) Aftermarket Channel Facilitation Program

3. What is included in the defective media retention service?

A) It allows the customer to retain the defective drives that are repaired.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician to use refurbished parts to complete a repair.

4. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP standard warranty offers limited support for a short time period.

5. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs expedite repairs to reduce downtime.
B) HP Care Packs allow you to choose from various options that best suit your needs.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs give you predictability and greater control on TCO.

Solutions: