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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) propose Accidental Damage Protection
B) extend with Post-Warranty Care Pack
C) extend with a standard or custom service contract
D) protect new hardware with different HP Services

2. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

3. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to get reports about their IT performance environment.
B) They need to increase security for sensitive data.
C) They need to standardize IT implementations (global/multi-national, multi-location).
D) They need IT resources focused on innovation.
E) They need to shift the IT focus/time from deployment tasks to core business activities.

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

Solutions: