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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which OmniStudio tool can be used to invoke scheduled jobs?

A) Integration Procedure
B) Calculation Procedure
C) DataRaptor Load
D) DataRaptor Extract

2. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Turbo
B) DataRaptor Transform
C) DataRaptor Load
D) DataRaptor Extract

3. An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

A) Calculation Action
B) DataRaptor Post Action
C) Email Action
D) DataRaptor Extract Action
E) Messaging Element

4. An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

A) DataRaptor Transform Action
B) HTTP Action
C) DataRaptor Post Action
D) Integration Procedure Action

5. A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A) Currency
B) Number
C) Radio
D) Multi-select

Solutions: