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BBPSD Customer Service Sample Questions:

1. The most effective way of communicating with customers to get instant feedback is by:

A) Email communication.
B) Face-to-face communication.
C) Internet communication.
D) Written communication.

2. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Time bound.
B) Achievable.
C) Reliable.
D) Specific.

3. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Comparing.
B) Standardising.
C) Contrasting services.
D) Benchmarking.

4. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Email.
B) Letter.
C) Leaflet.
D) Phone.

5. A concentrated targeting strategy is used when a product or service has:

A) More marketing resources allocated to it.
B) Not been differentiated in the market place.
C) Been specially developed for a particular market segment.
D) Been selected for a product with more than one customer segment.

Solutions: