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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AvayaCMS
B) AACC
C) CM
D) Avaya IQ

2. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) InternetExplorer7, 8and 9
B) Internet Explorer 6,7 and 8
C) Mozilla Firefox3.6 with IEView Add on
D) Google Chrome 4.1

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Three
B) Four
C) Two
D) One

4. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) User/agent action bar
B) Organization Chart action bar
C) Main details area
D) Quick Search

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) VMwareESXI3.x, vSphere
B) Virtual Server 2008, vSphere
C) CoWare, Xen
D) Xen, Hyper-V
E) FSXI 3x, Virtual Server 2005 R2

Solutions: