Salesforce-Associate Practice Exam Tests Latest Updated on May-2024
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NEW QUESTION # 39
Which sharing type shares a single, common infrastructure and code base?
- A. Metadata
- B. Trust
- C. Multitenant
Answer: C
NEW QUESTION # 40
Get Cloudy Consulting (GCC) needs an environment to onboard new hires as well as develop, implement, and test new requirements.
Which type of environment should OCC use?
- A. Trailhead Playground
- B. Sandbox
- C. Production
Answer: B
Explanation:
Explanation
A sandbox is the type of environment that GCC should use to onboard new hires as well as develop, implement, and test new requirements. A sandbox is a copy of the production environment that allows the user to create and test changes without affecting the live data and users. A sandbox can have different types and sizes, depending on the purpose and scope of the changes. For example, a developer sandbox can be used to create and test code, a partial copy sandbox can be used to test large data sets, and a full sandbox can be used to perform performance testing and user acceptance testing. A production environment is the live environment that contains the real data and users. A production environment should not be used to onboard new hires or develop, implement, and test new requirements, because it could compromise the data quality and security, and disrupt the user experience. A Trailhead Playground is a type of environment that allows the user to learn and practice Salesforce skills using Trailhead. A Trailhead Playground is not connected to the production environment, and it does not have the same features and functionality as a sandbox.
NEW QUESTION # 41
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
- A. A Roll-Up Summary field
- B. A custom report type
- C. The Opportunity related list
Answer: A
Explanation:
Explanation
A roll-up summary field is the best way to display the sum of all closed won opportunity amounts at the account level. A roll-up summary field is a type of field that calculates a value from a set of related records, such as the sum, average, min, or max. A roll-up summary field can only be created on the master object of a master-detail relationship, and it can only calculate values from the detail object. For example, a roll-up summary field called Total Revenue could be created on the Account object, and it could calculate the sum of the Amount field from the Opportunity object, where the Stage field equals Closed Won. A custom report type is a tool that allows the user to create a report based on the relationships between a primary object and its related objects. A custom report type does not display a value at the account level, but at the report level. The opportunity related list is a component that shows the related opportunities for a specific account record. The opportunity related list does not display the sum of all closed won opportunity amounts, but only the individual amounts for each opportunity.
NEW QUESTION # 42
Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.
Which contact record component must be present so users can see this?
- A. Salesforce Inbox
- B. Activities Timeline
- C. Activity Capture
Answer: B
Explanation:
Explanation
The contact record component that must be present so users can see a visual representation of their emails and phone calls with a contact is the Activities Timeline. The Activities Timeline shows a chronological list of past and upcoming activities related to a record, such as emails, calls, meetings, tasks, and events. Users can see the details, status, and attachments of each activity, and also create, edit, or delete activities from the timeline.
Activity Capture is a feature that automatically syncs emails and events between Salesforce and email and calendar applications, but it does not show a visual representation of them on the contact record. Salesforce Inbox is a product that enhances email and calendar productivity with Salesforce integration, but it also does not show a visual representation of activities on the contact record.
NEW QUESTION # 43
A Salesforce associate tries to create a new user in a sandbox using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org' username?
- A. Salesforce usernames must include the user s full name and be formatted like an email address.
- B. Salesforce usernames must be unique across all Salesforce orgs and that one is already in use.
- C. Salesforce usernames must be formatted like an email address with .com at the end.
Answer: B
NEW QUESTION # 44
Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department's requirements?
- A. Role Hierarchy
- B. Permission sets
- C. Individual profiles
Answer: B
Explanation:
Explanation
Permission sets are used to grant additional access to users based on their functional or departmental needs.
Role hierarchy is used to grant access to records based on the user's position in the organization. Individual profiles are used to define the baseline access for users based on their license type and job function.
NEW QUESTION # 45
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?
- A. A spreadsheet where the records are rows and the fields are columns
- B. Physical visualization of an Account, Contact, or Opportunity
- C. A set of relationships that link an Account, Contact, or Opportunity
Answer: A
Explanation:
Explanation
A spreadsheet is a representation of an object, where the records are rows and the fields are columns. An object is a collection of records that have the same fields, such as account, contact, or opportunity.
NEW QUESTION # 46
What should be considered before changing the field type of a custom field?
- A. The field type can be changed for all custom field.
- B. The field is a required field that cannot be changed.
- C. There is possible data loss when changing the field type.
Answer: C
NEW QUESTION # 47
A Salesforce associate is looking at a custom Contact list view and wants to show more information from the record.
What should they do to add the missing key columns?
- A. Edit sharing settings
- B. Select Fields to Display
- C. Edit list filters
Answer: B
NEW QUESTION # 48
A Salesforce associate is viewing information within a report and needs to export the data.
Into which types of files can the report be exported?
- A. Excel (,xlsx or ,xls) file or comma- separated values (,csv)
- B. Word (,doc or .docx) or comma-separated values(.csv)
- C. PDF (,pdf) or Excel (,xlsx or ,xls)
Answer: A
Explanation:
Explanation
Excel (.xlsx or .xls) file or comma-separated values (.csv) are the types of files that the report can be exported into. Exporting a report allows the user to save the report data as a file that can be opened and edited in other applications, such as Microsoft Excel or Google Sheets. The user can choose to export the report as a formatted report, which preserves the report formatting and layout, or as a details only report, which includes only the report data without the formatting and layout. A formatted report can be exported as an Excel (.xlsx or .xls) file or a PDF (.pdf) file. A details only report can be exported as a comma-separated values (.csv) file.
A Word (.doc or .docx) file is not a type of file that the report can be exported into.
NEW QUESTION # 49
A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?
- A. App Launcher
- B. Object Manager
- C. Global Search
Answer: C
NEW QUESTION # 50
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
- A. Service cloud
- B. Experience Cloud
- C. Commerce Cloud
Answer: A
Explanation:
Explanation
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
NEW QUESTION # 51
A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:
Sales Manager must have the same access to Opportunities.
Marketing managers must have the same access to Campaigns.
What is the recommend approach to configuring their access?
- A. Validation and Assignment Rules
- B. Sharing Sets and Manual Sharing
- C. Profiles and Permission Sets
Answer: C
Explanation:
Explanation
Profiles and permission sets are used to configure object access for users. Profiles define the baseline access for users based on their license type and job function. Permission sets grant additional access to users based on their functional or departmental needs. Sharing sets and manual sharing are used to configure record access for users. Validation and assignment rules are used to enforce data quality and automate business processes.
NEW QUESTION # 52
Get Cloudy Consulting trains its new employee in a partial sandbox named New Employee; An employee competes the training in the sandbox and is ready to sign in to the production org. However, an error message pops ip indicating an invalid username or password. The employee is using their sandbox username and password to sign in to production.
What is needed to solve this error?
- A. Removing. New Employee appendix from the sandbox username
- B. Creating a new username for the production org
- C. Creating a different password for the production org
Answer: A
Explanation:
Explanation
The solution to the error is to remove. New Employee appendix from the sandbox username. When you create a sandbox, Salesforce appends the sandbox name to all usernames in the sandbox copy, so that they don't conflict with usernames in the production org. To sign in to the production org, the employee needs to use their original username without the sandbox name.
NEW QUESTION # 53
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role and location?
- A. Salesforce Interest Groups
- B. Trailblazer Connect
- C. Trailblazer Community Groups
Answer: C
Explanation:
Explanation
Trailblazer Community Groups are the Salesforce resource that allows associates to network and collaborate with others based on role and location. Trailblazer Community Groups are local or virtual gatherings of Salesforce enthusiasts who share best practices, learn new skills, and support each other. There are different types of groups for different interests, such as admins, developers, marketers, women in tech, and more.
NEW QUESTION # 54
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?
- A. Gauge
- B. Chart
- C. Metric
Answer: A
NEW QUESTION # 55
A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?
- A. App Launcher
- B. Object Manager
- C. Global Search
Answer: C
Explanation:
Explanation
The global search box is the most efficient way to find a record within the custom object called Shipment. The global search box is a feature that allows the user to search for records across multiple objects and fields using keywords or phrases. The global search box also supports wildcards, operators, and filters to refine the search results. For example, the user could enter "Shipment*" in the global search box to find all records that start with "Shipment" in the Shipment object. The App Launcher is a feature that allows the user to access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. The App Launcher does not allow the user to search for records within an object, but only to navigate to the object's home page. The Object Manager is a feature that allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. The Object Manager does not allow the user to search for records within an object, but only to configure the object's settings and customization.
NEW QUESTION # 56
A Salesforce associate is working from a custom Contact list view and noticed key information is missing.
What should they do to add the missing information?
- A. Edit sharing settings
- B. Select Fields to Display
- C. Edit list filters
Answer: B
NEW QUESTION # 57
A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:
Sales Manager must have the same access to Opportunities.
Marketing managers must have the same access to Campaigns.
What is the recommend approach to configuring their access?
- A. Validation and Assignment Rules
- B. Sharing Sets and Manual Sharing
- C. Profiles and Permission Sets
Answer: C
NEW QUESTION # 58
A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?
- A. Nonprofit Cloud
- B. Health Cloud
- C. Service Cloud
Answer: B
Explanation:
Explanation
Health Cloud is the Salesforce cloud solution that should help meet the needs of a nonprofit organization that wants to ensure residents receive health checkups and comply with local privacy laws. Health Cloud is a cloud-based software solution that allows healthcare providers to manage patient relationships, care coordination, and engagement
NEW QUESTION # 59
Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?
- A. Business Analyst
- B. User Experience Designer
- C. Platform Developer
Answer: A
Explanation:
Explanation
A business analyst produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges. A business analyst also helps design and implement solutions using Salesforce tools and best practices
NEW QUESTION # 60
To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?
- A. Opportunity Team
- B. Account Team
- C. Lead Team
Answer: B
NEW QUESTION # 61
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?
- A. A spreadsheet where the records are rows and the fields are columns
- B. Physical visualization of an Account, Contact, or Opportunity
- C. A set of relationships that link an Account, Contact, or Opportunity
Answer: A
NEW QUESTION # 62
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
* Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?
- A. Sales Cloud
- B. Marketing Cloud
- C. Service Cloud
Answer: B
NEW QUESTION # 63
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