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Salesforce Health Cloud platform is a comprehensive solution designed to help healthcare organizations manage patient data and improve patient outcomes. It provides a unified view of patient data, enabling healthcare providers to make informed decisions about patient care. The platform also helps healthcare providers to manage patient engagement, care coordination, and analytics. To ensure that healthcare organizations can fully leverage the capabilities of the Health Cloud platform, it is essential to have professionals who are adept at configuring and managing the platform.
NEW QUESTION # 61
Which three of the following features are included with a Health Cloud License?
- A. Care Cordination(Patient Services)
- B. Surveys
- C. Intelligent Document Automation
- D. Intelligent Form Reader with Amazon Textract
- E. EHR Mulesoft Templates
Answer: A,B,C
Explanation:
According to the Health Cloud Data Model Developer Guide, Surveys, Intelligent Document Automation, and Care Coordination (Patient Services) are three features that are included with a Health Cloud License. Surveys allow you to create and send surveys to patients and providers to collect feedback and data. Intelligent Document Automation allows you to digitize your document management processes and extract data from documents using artificial intelligence. Care Coordination (Patient Services) allows you to manage patient care across multiple care plans and teams. EHR Mulesoft Templates and Intelligent Form Reader with Amazon Textract are not features that are included with a Health Cloud License.
NEW QUESTION # 62
Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records
- A. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model
- B. Health cloud has prebuilt connections for the top ten EMR's
- C. Health Cloud has a built in HL7 integration Engine
- D. Health cloud has a lightning component button automatically configured to 'Export to EMR'
Answer: A
Explanation:
Health Cloud does not have a built-in HL7 integration engine, so option A is incorrect. Option B is also incorrect, because Health Cloud does not have prebuilt connections for any EMRs. Option C is incorrect, because there is no such lightning component button automatically configured to export to EMR. Option D is correct, because Health Cloud provides data mappings from commonly used HL7 messages (such as ADT, ORU, and RDE) to the Health Cloud data model, which can help developers and integrators map the data from external systems to Health Cloud objects and fields12.
NEW QUESTION # 63
Which two fields are required when creating a new care plan task?
- A. Status
- B. problem
- C. Goal
- D. Due Date
- E. owner
Answer: A,E
NEW QUESTION # 64
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?
- A. HCProvider360 FlexCard
- B. Facility Relationship Center
- C. Provider Network Management
- D. Provider Relationship Card
Answer: A
Explanation:
To show end users highlighted information about providers that work at specific facilities, a consultant should implement the Provider Relationship Card feature. This feature allows end users to view information such as provider name, contact details, specialty, role, facility name, and relationship status on a card-like interface on the Facility record page. Provider Network Management, Facility Relationship Center, or HCProvider360 FlexCard are not features that can fulfill this requirement.
NEW QUESTION # 65
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view ofall engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
- A. Action Launcher
- B. Record Alerts
- C. Identity Verification
- D. Member Plan FlexCard
- E. Timeline
Answer: B,D,E
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Record Alerts:
* Notify agents of important or recent changes in patient information.
* Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
-Contact Center for Health Cloud Overview
* Timeline:
* Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
* Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
-Health Cloud: Enhanced Timeline
* Member Plan FlexCard:
* Displays key patient insurance information directly on the record page.
* Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
-OmniStudio: FlexCards
* Other Options:
* A. Identity Verification:Used for verifying caller identity, not information display.
* D. Action Launcher:Launches actions/processes, not for displaying info or alerts.
References:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 66
An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system. Which Health Cloud API should a consultant recommend?
- A. Clinical Summary Healthcare API
- B. Interoperability API
- C. Patient Healthcare API
- D. AlIergyMedication API
Answer: A
Explanation:
To enable an external provider to retrieve a patient's allergy information from Bloomington Caregivers' Health Cloud system, the Clinical Summary Healthcare API is the appropriate choice. This API facilitates access to clinical data, including allergies, in a standardized format.
Understanding the Clinical Summary Healthcare API:
Purpose: Provides endpoints to access a patient's clinical summary, encompassing various health records such as conditions, procedures, and allergies.
FHIR Compliance: Aligns with the Fast Healthcare Interoperability Resources (FHIR) standards, ensuring compatibility with other healthcare systems and promoting interoperability.
Retrieving Allergy Information:
Endpoint: To fetch a patient's allergy records, utilize the following endpoint:
GET /clinical-summary/fhir-r4/v1/AllergyIntolerance
Parameters:
Patient ID: Specify the unique identifier of the patient whose allergy information is being requested.
NEW QUESTION # 67
Which underlying object helps with sales compliance with sales agreements?
- A. Contacts
- B. Orders
- C. Forecasts
- D. Opportunities
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 68
A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Which two Health Cloud solutions should a consultant recommend?
- A. Medication Review
- B. Medication Reconciliation
- C. Medication Audit
- D. Medication Administration
Answer: A,B
Explanation:
Medication Review and Medication Reconciliation are two Health Cloud solutions that can help a company based in the United States to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Medication Review is a Health Cloud feature that allows users to capture standardized information related to medication, such as drug name, dosage, frequency, route, and indication1. Users can also add notes and recommendations for each medication, and view the medication history of a patient1. Medication Review supports the RxNorm standard, which is a normalized naming system for generic and branded drugs in the US2.
Medication Reconciliation is a Health Cloud feature that allows users to efficiently manage and reconcile a patient's medications list using the Patient Medication Manager lightning component3. Users can easily review the patient's medication information, identify errors and adverse drug interactions, and add recommendations and notes, all from one place3. Medication Reconciliation also supports the RxNorm standard, and uses the National Library of Medicine API to check for drug-to-drug interactions4.
Reference:
1: Medication Management and Medication Review - Salesforce
NEW QUESTION # 69
Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?
- A. HL7 vi Messaging
- B. Clinical Data Acquisition
- C. Personal Health Record (PHR)
- D. FHIR R4
Answer: D
Explanation:
* FHIR R4 Standard:
Exact Extract:
"Health Cloud supports FHIR R4 as an industry data standard for EHR interoperability." Reference:
* Other Options:
HL7 v2 is also supported but FHIR R4 is the recommended modern standard.
Clinical Data Acquisition and PHR are not relevant data standards for EHR interoperability in this context.
NEW QUESTION # 70
A health plan provider would like to manage prior authorizations with predefined approval criteri a. Which three features in Health Cloud should a consultant recommend in this case?
- A. Claims data model
- B. Intelligent Appointment Management
- C. Out-of-the-box Process libraries
- D. Utilization Management data model
- E. Business Rules Engine
Answer: C,D,E
Explanation:
The three features in Health Cloud that the consultant should recommend to the health plan provider are Business Rules Engine, Utilization Management data model, and Out-of-the-box Process libraries. These features enable the provider to manage prior authorizations with predefined approval criteria, store and track care requests, and leverage best practices and templates for common scenarios .
NEW QUESTION # 71
Service cloud organization is migratingto health cloud, and only certain teams of users have health cloud use cases .Which users are......
- A. Care request drug
- B. A, C, D
- C. Care request providers
- D. Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types ofancillary information can be included in a single care request. - E. Care request diagnosis
- F. Care request reviews
- G. Care request facility
Answer: B,D
NEW QUESTION # 72
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?
- A. Integrated Care Management
- B. Medication Management
- C. Intelligent Appointment Management
- D. Virtual Care
Answer: B
Explanation:
For a provider to gain a comprehensive view of a patient's prescriptions and history, Salesforce Health Cloud' s Medication Management capability is the best solution.
* Comprehensive Prescription Tracking:
* Provides a unified view of a patient's current medications, prescription history, and dosages.
* Facilitates collaboration across care teams to monitor adherence and prevent adverse drug interactions.
* Improving Health Outcomes:
* Enables providers to assess medication efficacy and make informed adjustments to treatment plans.
* Identifies gaps in prescription adherence to improve patient outcomes.
* FHIR-Standard Data Compatibility:
* Supports FHIR resources like MedicationRequest and MedicationStatement for integrating with EHR systems.
* A. Virtual Care: Focuses on telehealth and remote patient monitoring, not prescription tracking.
* B. Integrated Care Management: While useful for care coordination, it does not specifically address prescription tracking.
* D. Intelligent Appointment Management: This feature aids in scheduling and patient flow but is unrelated to medication history.
References:Health Cloud Medication Management
Clinical Data in Salesforce Health Cloud
NEW QUESTION # 73
Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.
Which preference should Bloomington Caregivers' administrator ensure is enabled?
- A. Clinical Data Model org preference
- B. FHIR-Aligned Data Model org preference
- C. FHIR-Aligned EHR Data Model org preference
- D. Clinical R4 Model org preference
Answer: B
NEW QUESTION # 74
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
- A. Advanced Patient Card
- B. Patient Path
- C. Enhanced Highlights Panel
- D. Enhanced Timeline
Answer: A
Explanation:
The Advanced Patient Card in Salesforce Health Cloud provides an organized and navigable view of critical patient information, such as insurance, clinical data, and details of the primary care physician. This feature allows healthcare providers to access key data quickly within a patient's profile.
Key Features of Advanced Patient Card:
* Data Aggregation: Consolidates insurance, clinical, and provider information in a single, easy-to- navigate view.
* Customizable Fields: Allows organizations to configure the card to display the most relevant information.
* Improved User Experience: Designed to streamline the workflow of care providers by providing quick access to key data.
Why Other Options Are Incorrect:
* Patient Path: Focuses on tracking patient milestones rather than critical information at a glance.
* Enhanced Timeline: Provides a chronological view of patient interactions, not immediate profile data.
* Enhanced Highlights Panel: Displays high-level patient data but lacks the depth and configurability of the Advanced Patient Card.
References:
Advanced Patient Card Overview
NEW QUESTION # 75
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?
- A. Care Preauth and Care Preauth Item
- B. Care Request and Care Request Item
- C. Plan Benefit and Plan Benefit Item
- D. Service Preauth and Preauth Detail
Answer: D
Explanation:
In Salesforce Health Cloud, managing prior authorizations involves utilizing specific objects designed to handle the complexities of authorization requests and their associated details. For an insurance provider aiming to display preauthorization outcomes from an external system that manages the end-to-end prior authorization process, the appropriate solution involves the Service Preauth and Preauth Detail objects.
Service Preauth Object:
Purpose: The Service Preauth object represents a preauthorization request within Health Cloud. It serves as a container for all relevant information pertaining to a specific authorization, including patient details, requested services, and status updates.
Integration Capability: This object is designed to integrate with external systems, allowing for the seamless import and display of preauthorization outcomes managed outside of Salesforce. By mapping external authorization data to the Service Preauth object, users can view and manage authorization statuses directly within Health Cloud.
Preauth Detail Object:
Purpose: The Preauth Detail object stores detailed information related to each preauthorization request captured in the Service Preauth object. This includes specifics about the services or procedures being authorized, such as service codes, descriptions, quantities, and any other pertinent details.
Integration Capability: By populating the Preauth Detail object with data from external systems, Health Cloud users gain comprehensive visibility into the components of each authorization request, facilitating informed decision-making and efficient care coordination.
Integration Process:
To effectively display preauthorization outcomes from an external system within Health Cloud, consider the following steps:
Data Mapping: Establish a data mapping strategy to align fields from the external system with the corresponding fields in the Service Preauth and Preauth Detail objects. This ensures that all relevant information is accurately captured and displayed within Health Cloud.
Data Import: Utilize Salesforce's data import tools or integration middleware (such as MuleSoft) to import preauthorization data into the Service Preauth and Preauth Detail objects. This process can be automated to ensure real-time or near-real-time updates, providing users with the most current information.
User Access and Permissions: Configure user permissions to ensure that appropriate personnel have access to view and manage preauthorization information. This includes setting up profiles and permission sets that grant access to the Service Preauth and Preauth Detail objects.
Reference:
Authorization Request Overview: This Salesforce Help article provides an overview of managing authorization requests within Health Cloud, detailing the objects and processes involved.
Salesforce
Built-In MuleSoft Integration to Manage Authorization Requests: This resource outlines how to integrate Health Cloud with external Electronic Health Record (EHR) and payer systems using MuleSoft, facilitating seamless data exchange for authorization requests.
Salesforce
Care Services Review and Response: This developer guide section discusses RESTful APIs that support data elements required for ANSI X12 278 format Health Care Services Review and Response, enabling electronic receipt of prior authorization requests from providers.
Salesforce Developers
By leveraging the Service Preauth and Preauth Detail objects, along with appropriate integration strategies, insurance providers can effectively display and manage preauthorization outcomes from external systems within Salesforce Health Cloud, enhancing operational efficiency and improving patient care coordination.
NEW QUESTION # 76
Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three.)
- A. Healthcare Provider
- B. Contact
- C. Lead
- D. Case
- E. Healthcare Practitioner Facility
Answer: A,B,E
Explanation:
Reference and details below.
According to the Salesforce documentation3, the following Salesforce and Health Cloud objects can be used to represent providers and their relationships in a provider management data model:
Contact: A contact is a standard object in Salesforce that stores information about an individual person, such as name, phone, email, address, etc. A contact can be used to represent a provider who is a person, such as a physician, nurse, or therapist3.
Healthcare Practitioner Facility: A healthcare practitioner facility is a custom object in Health Cloud that stores information about the relationship between a provider and a facility where they practice, such as hospital, clinic, or pharmacy. A healthcare practitioner facility can be used to track each of the different locations where a provider practices3.
Healthcare Provider: A healthcare provider is a custom object in Health Cloud that stores information about a provider who is an organization or a group of providers, such as hospital system, clinic network, or physician group3.
NEW QUESTION # 77
Which three of the following Health Cloud objects are part of the standard Care Management data Model? (Choose three)
- A. CarePlanGoal
- B. CareProgramGoal
- C. CarePlan Template Task
- D. TimelineViewConfiguration
- E. CareSpeciality
Answer: A,C,D
Explanation:
According to the Health Cloud Data Model Developer Guide, CarePlan Template Task, TimelineViewConfiguration, and CarePlanGoal are three Health Cloud objects that are part of the standard Care Management data model. CarePlan Template Task is a custom object that represents a task that is part of a care plan template. TimelineViewConfiguration is a custom object that defines how to display timeline events for a care plan. CarePlanGoal is a custom object that represents a goal that is part of a care plan. CareSpeciality and CareProgramGoal are not Health Cloud objects that are part of the standard Care Management data model.
NEW QUESTION # 78
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
- A. Customer Identity OmniScript Templates
- B. Reusable Verification FlexCards
- C. Identity Verification Flow Templates
- D. Verify Customer Identity Process Flow
Answer: D
Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller's identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference:
Verify the Caller
Protect Health Information by Verifying Caller Identity
NEW QUESTION # 79
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
- A. Work Type
- B. Location
- C. Visit
- D. Action Plan
Answer: C
Explanation:
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.
NEW QUESTION # 80
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patient's insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Choose 3 answers
- A. Action Launcher
- B. Record Alerts
- C. Identity Verification
- D. Member Plan FlexCard
- E. Timeline
Answer: B,D,E
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
1. Timeline:
The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.
Salesforce
2. Member Plan FlexCard:
The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.
Salesforce
3. Record Alerts:
Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.
Salesforce
Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.
References:
Health Cloud Contact Center Enhancements
Contact Center for Health Cloud
NEW QUESTION # 81
Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
- A. Enrollment Consent OmniScript
- B. Program Eligibility OmniScript
- C. program Enrollment Flow
- D. Care Plan Enrollment Flow
Answer: C
Explanation:
The Program Enrollment Flow is an out-of-the-box feature in Salesforce Health Cloud that streamlines patient registration for care programs while capturing their consent. This flow ensures an efficient and compliant process for onboarding patients into care programs.
Key Features of Program Enrollment Flow:
Consent Capture: Collects and records patient consent as part of the enrollment process.
Eligibility Verification: Integrates eligibility checks to ensure patients meet program requirements.
Streamlined Enrollment: Guides care coordinators through the steps to enroll patients into programs, ensuring consistency.
Why Other Options Are Incorrect:
B . Program Eligibility OmniScript: Focuses on determining program eligibility, not full enrollment with consent capture.
C . Care Plan Enrollment Flow: This flow relates to care plan assignments, not program registration.
D . Enrollment Consent OmniScript: This is not a standard Health Cloud feature; consent capture is integrated into the Program Enrollment Flow.
Reference:
Program Enrollment in Health Cloud
NEW QUESTION # 82
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers
- A. Existing Care Plan Template records built in the legacy process can be used in the Integrated Care Management process; no data migration is required.
- B. Integrated Care Management is only made available by enabling the Enhanced Care Management setting in Salesforce Setup.
- C. IntegratedCare Management leverages OmniStudio and the Discovery Framework to provide recommendations for what to add to a care plan based on the assessment.
- D. Integrated Care Management uses a standard object CarePlan; the Case object is no longer used.
Answer: B,C
NEW QUESTION # 83
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.
Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
- A. Health Cloud Referral Management Reports
- B. Health Cloud Reports for Patient Referral Management
- C. Health Cloud Network Management Reports
- D. Health Cloud Member Referral Management Reports
Answer: B
Explanation:
TheHealth Cloud Reports for Patient Referral Managementunmanaged package provides prebuilt reports and dashboards to analyze referrals.
* Extract:
"The Health Cloud Reports for Patient Referral Management unmanaged package includes reports and dashboards that help track patient referrals in Salesforce." (Source: Administer Health Cloud - Reports and Dashboards) Other options are either not standard package names or do not match referral reporting.
NEW QUESTION # 84
Which is true about choosing a care request type when setting up a new care request record?
- A. Multiple care request types can be chosen for a single care request.
- B. A care request type cannot be chosen when creating a new care request.
- C. A case record type can be chosen to identify a single care request type for each care request.
- D. Any case record type can be chosen when creating care request.
Answer: C
Explanation:
According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.
NEW QUESTION # 85
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
- A. Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
- B. Use the individual model with HC
- C. Only groups needing HC capabilities need to use Person Accounts.
- D. Model as Person Accounts, whether they are using HC capabilities or not.
Answer: D
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 86
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