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Nokia SDM Certification - CARE Sample Questions:

1. What are the three main phases of NSN business?

A) Sell, Install, Care.
B) Install, Commission, Integrate.
C) Sell, Deliver, Care.
D) Buy, Sell, Install.

2. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) CaPM should reject the offer/invoice and just order what was agreed before.
B) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
C) The Logistics Coordinator should rise a new Purchase Order for the higher value.
D) Care Program Manager should inform the customer about higher service fee for the coming period.

3. What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A) Care Program Manager should contact the appropriate Product Line and ask for advice.
B) Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
C) Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
D) Care Program Manager should contact the Supplier to discuss further discounts.

4. How can the Care Program Manager monitor GCC performance?

A) The Resolve tool provides a report.
B) The Care Program Coordinator provides a report.
C) With the monthly CDB report.
D) Via monthly report distributed by GCC Engagement Team in most regions.

5. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) Multiple roles working in the Care Organization supported by the Care Program Manager.
B) The Care Program Manager supported by the F&C Controller.
C) The Care Program Manager supported by the CT Head.
D) Care Program Coordinator if assigned, otherwise Care Program Manager.

Solutions: