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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) a resource group
B) a business unit
C) a user
D) yourself
E) a team

2. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
B) Create a new Product record for the campaign product with the reduced price.
C) Update the price in the Price List Item record of the campaign product.
D) Update the list price of the campaign product.

3. In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Share the members of the marketing list with a new static marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Convert the email message into a lead.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead and set a connection to the email message.

5. In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern.
What should you do?
(Choose al that apply.)

A) Create an appointment, save the appointment, and then create a recurrence for the appointment.
B) Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.
C) Create an appointment, create a recurrence for the appointment, and then save the appointment.
D) Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.

Solutions: