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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) IT サービスの財務管理
B) 可用性管理
C) IT サービス継続性管理
D) サービスレベル管理

2. サービス品質を定義するものは何ですか?

A) 99.999% の継続的な可用性レベルの達成
B) プロバイダーと顧客が事前に評価できる一連のアクティビティ
C) 明示された顧客の要件と期待を満たす
D) コスト効率の高いサービスの提供

3. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 容量データベース
B) 構成管理データベース (CMDB)
C) 決定版ソフトウェア ライブラリ (DSL)
D) ソフトウェア配布ライブラリ

4. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) リリース管理
B) 変更管理
C) 資産管理
D) 構成管理

5. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) 変更要求 (RFC)
B) リリース後の期間におけるリリースに関連したインシデント
C) 発売日
D) リリースの頻度と種類

Solutions: