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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is included in the purpose of the 'release management' practice?

A) Making new features available for use
B) Ensuring information about services is available
C) Moving new software to live environments
D) Authorizing changes to proceed

2. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) Systematically observe services and service components, and record and report selected changes of state identified as events
C) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

3. What is the definition of 'service management'?

A) A set of specialized organizational capabilities for enabling value for customers in the form of services
B) A formal description of one or more services, designed to address the needs of a target consumer group
C) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
D) A result for a stakeholder enabled by one or more outputs

4. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Understand how each element contributes to value creation
B) Try to create a solution for every exception
C) Ignore the conflicting objectives of different stakeholders
D) Start with a complex solution, then simplify

5. Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A) Service level management
B) Problem management
C) Service request management
D) Incident management

Solutions: