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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle discourages 'silo activity'?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Focus on value
D) Start where you are

2. Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A) Optimize and automate
B) Collaborate and promote visibility
C) Think and work holistically
D) Focus on value

3. Which dimension considers data security and privacy?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

4. Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A) The ability to discover and respond to failure earlier
B) Understanding the customer's perception of value
C) Standardization of practices and services
D) Understanding the current state and identifying what can be reused

5. Identify the missing words in the following sentence:
A user is [?] that uses services.

A) an organization
B) a supplier
C) a team
D) a role

Solutions: