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EXIN ITIL Foundation Sample Questions:

1. Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels

A) The service portfolio
B) The service knowledge management system (SKMS)
C) A configuration management database (CMDB)
D) The change schedule

2. What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

A) The complete collection of all data and data repositories in the organization
B) The knowledge to manage organization processes and people
C) The contextual awareness to provide strong common sense judgement
D) The complete collection of all process management structures in the organization

3. In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

A) Option 1 only
B) Neither of the above
C) Both of the above
D) Option 2 only

4. Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

A) 1 and 2 only
B) 2 and 3 only
C) All of the above
D) 1 and 3 only

5. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training in risk management for all staff and identification of risks
B) Control of exposure to risk and investment of capital
C) Training of all staff and investment of capital
D) Identification of risk, analysis and management of the exposure to risk

Solutions: