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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) serial number
B) product name
C) model key
D) SKU number

2. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) bulletin
B) statement
C) notice
D) advisory

3. Which service descriptions are true of HP's self-repair service? (Select two.)

A) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
B) HP pays for all parts and shipping.
C) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
D) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
E) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.

4. Which statement is true about HP products that carry a global warranty?

A) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
B) Extended warranties are not honored outside the country or region of original purchase.
C) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
D) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.

5. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both are part of the BOIS update and can be run natively from the HP notebook.
B) Both have command-line interfaces to type the information into the CMOS.
C) Both can be loaded and run from a USB drive.
D) Both can be loaded and run from the command line while Windows is running.

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