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HDI Help Desk Manager Sample Questions:

1. What is the best description of a good leader?

A) A good leader dictates to the team.
B) A good leader dominates the team.
C) A good leader inspires the team.
D) A good leader demands performance from the team.

2. Which three ensure the realization of an employee's potential? (Choose three)

A) employee salary
B) job descriptions
C) employee satisfaction
D) training plans

3. How do you calculate ROI (Return On Investment)?

A) (Value - Cost) / Cost * 100
B) It is not possible to calculate.
C) (Value * Cost) / Cost * 100
D) (Value + Cost) / Cost * 100

4. A key component of being a qualified Help Desk manager is flexibility. In order to be a flexible Help Desk manager, you should demonstrate creative thinking, be prepared to provide answers on undocumented procedures, and _________

A) be willing to participate
B) be positive
C) be able to multitask
D) use personal abilities and resources

5. Who is the most effective advocate for raising awareness of a support center in a business?

A) senior management
B) first-line supervisors
C) team leaders
D) middle management

Solutions: