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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following would NOT be defined as part of every process?

A) Inputs and outputs
B) Functions
C) Roles
D) Metrics

2. Which one of the following activities would be performed by access management?

A) Managing access to the service desk
B) Managing the rights to use a service or group of services
C) Managing access to computer rooms and other secure locations
D) Providing physical security for staff at data centers and other buildings

3. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service design package (SDP)
B) A service charter
C) A service option
D) A service transition package (STP)

4. What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To deliver and manage IT services at agreed levels to business users and customers
C) To decide how IT will engage with suppliers during the service lifecycle
D) To design and build processes that will meet business needs

5. What should a service always deliver to customers?

A) Infrastructure
B) Value
C) Resources
D) Applications

Solutions: