Novell 50-658 : Service and support

50-658 real exams

Exam Code: 50-658

Exam Name: Service and support

Updated: Jul 19, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Client and Systems Management- Endpoint Management
  • 1. ZENworks asset management basics
    • 2. ZENworks configuration management
      Messaging and Collaboration- GroupWise Support
      • 1. GroupWise administration and troubleshooting
        General Troubleshooting and Support Skills- Problem Diagnosis
        • 1. System monitoring and diagnostics
          • 2. Incident analysis and resolution methodology
            - Support Processes
            • 1. Technical support workflows
              • 2. Escalation procedures
                Security and Access Management- Access control systems
                • 1. Novell Access Manager concepts
                  • 2. Authentication and authorization troubleshooting
                    Novell Enterprise Products Support- Infrastructure Services
                    • 1. Network service configuration and maintenance
                      • 2. Open Enterprise Server support concepts
                        - Directory Services
                        • 1. Identity management fundamentals
                          • 2. Novell eDirectory support and troubleshooting

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