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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Web RTC High Availability
B) Avaya Call Reporting
C) Cloud Operations Manager
D) Simplified Web Self-Administration
E) Media Manager

2. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Provides rapid deployment targets
B) Is built for Avaya IX TM Workforce Engagement Select
C) Offers only simple inbound voice call routing and reporting
D) Supports the distribution of on-premise and remote agents and supervisors
E) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions

3. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Live monitoring
B) Supervisor actions
C) Inbound email processing
D) Report creation
E) Web communications

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Desktop Trigger
C) Recorder Edition
D) Standard Edition
E) Workforce Management

Solutions: