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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
B) The telephone display massage cannot be changed.
The prompt cannot be changed.
C) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.

2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) All of the CCR licenses are being used.
B) The CCR Agent is in After Call Work (ACW).
C) The CCR Agent is not logged into the telephone.
D) The CCR Agent is checked on the user's telephony tab.
E) The CCR Agent is not a CCR administrator.

3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if older IP Office applications are to be supported
B) if telephones and system features have changed between loads
C) if all licenses will need to be renewed
D) if hardware is compatible with the new version of IP Office
E) if telephones need to be upgraded thereby increasing downtime

4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Voicemail Pro with IMS
B) Voicemail Pro with UMS
C) Outcalling
D) Message Manager
E) Unified Messaging

5. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Video Softphone
B) Office Softconsole
C) Office Phone Manager Pro
D) Office Voice Portal

Solutions: