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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) IMAP
B) HTTP
C) POP3
D) MAPI
2. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
A) 1616
B) 4602
C) 4620
D) 4612
3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A) Upgrade or downgrade the IP Office core software to fix the issue.
B) Replace hardware outside warranty.
C) Test and document the results of the implemented solution.
D) Duplicate the issue and obtain traces.
E) Research possible causes and implement a solution
4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) Start the IP Office Manager application.
B) The 5430 DS is no longer supported.
C) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
D) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
E) The 5420 DS is corrupted and must be replaced
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) You need to buy additional licenses
D) All cards may not be seated correctly.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C,D,E | Question # 4 Answer: A | Question # 5 Answer: D |