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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation, Configuration and Licensing | - System Setup Tasks
|
| Topic 2: IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Topic 3: Feature Implementation and Services | - IP Office Functional Services
|
| Topic 4: Troubleshooting and Maintenance | - Problem Analysis Techniques
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- B. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
- C. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- D. The phone display message cannot be changed. The prompt is not recordable by user.
- E. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
Correct Answer: B 🗳️
A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
- A. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
- B. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
- C. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
- D. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
Correct Answer: D 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. get time
- B. time server
- C. time
- D. net time
Correct Answer: D 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
- A. The 5420 DS is corrupted and must be replaced.
- B. Start the IP Office Manager application.
- C. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
- D. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
- E. The 5420 DS is no longer supported.
Correct Answer: B 🗳️
Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
- A. CCR Agent must be checked on the user's Supervisor tab.
- B. Force Account Code must be checked on the user's Supervisor tab.
- C. User must be a member of a hunt group.
- D. A valid CCR Agent license must be installed in the IP Office configuration.
- E. Forced Login Code must be entered on the user's Supervisor tab.
Correct Answer: A,D,E 🗳️
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