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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 2: SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Topic 3: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 4: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| Topic 6: SAP Integration Suite | 11-20% | - Integration strategy and architecture - API Management - Cloud Integration capabilities - Open Connectors |
| Topic 7: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| Topic 8: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
B) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
C) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
D) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
2. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
A) Central integration point for master data
B) Ensure high quality of master data across all applications
C) Improve trust level of master data
D) Out of the box integrations provided to cloud solutions from SAP
3. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Catalogs
B) Types
C) Folders
D) Categories
4. What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.
A) For assignment of page layouts
B) For controlling access to system administration features
C) For clustering master data (accounts, prices, products, etc.)
D) For reporting line functions
E) For access control (access context and its restriction rules)
5. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Append a new structure into an SAP standard table.
B) Create custom logic to enhance SAP standard logic.
C) Create a new UI as an SAP Fiori app.
D) Add custom fields to the SAP standard fields.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: D | Question # 4 Answer: C,D,E | Question # 5 Answer: B,D |





