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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show log
B) show level
C) show trace
D) show debug

2. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
B) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
C) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
D) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
E) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

3. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) use an SRST reference in the device pool
B) add a second TFTP server to the cluster
C) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
D) add a redundant device pool to the Cisco Unified CallManager Group configuration

4. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the Media Routing Peripheral Gateway for the dialer
B) in the campaign manager on the Logger A server
C) in the dialer process on the Peripheral Gateway
D) in the Cisco Voice Gateway by using digital signal processing (DSP) resources

5. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) terminates media streams for agents and callers
B) records and stores voice calls for quality purposes
C) provides routing and queuing instructions for contacts
D) plays music on hold and in queue for callers

Solutions: