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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Use Issue voucher from the Loyalty Program Member page.
C) Use the "issue Voucher" flow template.
D) Assign a voucher definition from the customer's Loyalty Program Member.

2. A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A) Extend Expiration = member enrollment anniversary
B) Tier-model = anniversary
C) Extend Expiration = no extension
D) Tier-model = fixed

3. Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.
Which two benefits should the Administrator expect as a result of running the strategy?

A) Data-based segmentation strategy
B) Customers are rewarded based on their tiers
C) Personalized digital marketing
D) Transaction journey data is automatically archived

4. A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A) Salesforce Marketing Cloud
B) Custom coded solution
C) Salesforce Customer Data Platform
D) Salesforce Reports and Dashboards

5. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Marketing Cloud
B) Salesforce Customer Data Platform
C) Salesforce Cloud Intelligence
D) Salesforce Field Service Lightning

Solutions: