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Salesforce AP-204 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Visit Planning and Route Optimization | - Territory and route planning concepts - Scheduling and field rep optimization |
| Order Capture and Trade Promotion | - Order taking processes in Consumer Goods Cloud - Trade promotion management basics |
| Mobile and Offline Capabilities | - Mobile app usage for field reps - Offline synchronization and data handling |
| Retail Execution | - In-store task management and compliance tracking - Store visits and field execution processes |
| Consumer Goods Cloud Fundamentals | - Core platform concepts and Consumer Goods Cloud positioning - Data model overview (accounts, retail stores, visits) |
| Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Universal Communication is a digital cable leader across the United States. They have started using Communications Cloud for their B2B use case. One of their new requirements is on One Time Charges (OTCs) that depend on multiple factors. Some of the factors are account related, while other factors are product related. They already use matrix-based pricing for their recurring price that depends on different sets of properties on Product and Account.
What approach should a Consultant take to implement OTC within the existing matrix-based recurring pricing model?
A) Create OTCs as additional products with Prices and add those Products to the cart using a separate button that uses postCartItems.
B) Create another matrix for OTCs and add all the attributes from Account and Product as input and Price as output.
C) Add more columns within the existing matrix for recurring charges and calculate the OTCs using that matrix.
D) Create an Apex class and hook code to calculate the prices and add as a step within the Pricing plan.
2. Which object is exclusively available to users in setup to perform direct store delivery?
A) Delivery Task
B) ProductTransfer
C) Order
D) Shipment
3. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
A) Visit Recommendations can be created using the Next Best Action Strategy
B) Visit Recommendations automatically take into consideration already created visits for the store
C) Visit Recommendations rules consider the store operating hours
D) Visit Recommendations are automatically generated by recent case activities
4. United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
A) Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
B) Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
C) Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
D) Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
5. A developer has modified the EPC price amount of one mobile device using the Product Designer from Communications Cloud. After the price has been changed, the developer wants to check the previous EPC price amount to track pricing metrics and get some forecast metrics.
How can the developer check the previous price amount on the mobile device?
A) Creating a new custom field on Price List Entry and populating it with a trigger that was created before changing the price
B) Using the versioning feature and comparing the prices for the versioned product after having enabled the feature
C) Using EPC project feature checking the changes done for the defaulted project after having enabled the feature
D) Using Price List Entry History checking the changes done after having enabled Track Field History on Price List Entry object
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |





