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Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Duration: 90 minutes
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Price: $150 (USD)
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 15-20% | - Incident creation and management
|
| Topic 2: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 3: Change Management | 15-20% | - Change request lifecycle
|
| Topic 4: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 5: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 6: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 7: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 8: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 9: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 10: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|





