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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Topic 2: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 3: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 4: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 5: Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management |
| Topic 6: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies |
Salesforce Certified Slack Consultant Sample Questions:
You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?
- A. Create a private training channel.
- B. Create a public training channel.
- C. Add attendees as guests to a generic sandbox environment.
- D. Add all attendees to a read-only channel with Slack tips and tricks.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
- A. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
- B. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- C. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
- D. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?
- A. Full members
- B. Total membership
- C. Guests
- D. Members who posted
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Org-wide channel, required
- B. Multi-workspace public channel
- C. Org-wide default channel, optional
- D. Org-wide default channel, required
Correct Answer: D 🗳️
Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?
- A. Best practice is for admins to create all project channels for users so there is consistency across departments.
- B. Admins create a few standard channels with channel prefixes to establish best practices.
- C. Allow users to create and customize their own channels so they have a unique user experience.
- D. Organic channel creation is authentic and reflects the way work is done.
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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