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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics - Inventory Models and Control Systems |
| Topic 2: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Topic 3: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 4: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Topic 5: Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Topic 6: Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
WGU Operations Management (C215, VDC2) Sample Questions:
1. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
A) 22,167
B) 20,500
C) 20,000
D) 21,667
2. Which role do third-party logistics providers play in the supply chain?
A) Tier two distributors
B) External distributors
C) Internal distributors
D) Tier three distributors
3. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A) Building employee relations
B) Throughput time
C) Proximity to sources of supply
D) Site considerations
4. Which definition used for quality evaluates how well a product performs its intended function?
A) Psychological criteria
B) Value for price paid
C) Support services
D) Fitness for use
5. How do just-in-time (JIT) and lean systems add value?
A) By increasing simplicity
B) By reducing waste
C) By improving lighting
D) By enhancing responsibility
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: B |





