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ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
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ITILSC-OSA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:
- Request fulfillment
- Functions and Roles
- Event management
- Problem management
- Incident management
- Introduction to operational support and analysis
- The service desk
- Access management
- Technology and implementation considerations
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Topic 2: Event Management | 15% | - Purpose, scope, principles - Metrics and interfaces - Activities and processes |
| Topic 3: Incident Management | 20% | - Prioritization and escalation - Process flow and activities - Objectives and scope - Interfaces and KPIs |
| Topic 4: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Business value and optimization - Service Operation lifecycle context |
| Topic 5: Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Topic 6: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - IT operations control and facilities management - Service desk functions and structure - Application management practices |
| Topic 7: Access Management | 10% | - Process steps and controls - Compliance and security - Purpose and policies |
| Topic 8: Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
