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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A) Using site reliability engineering techniques
B) Using chaos engineering techniques
C) Measuring the frequency of component failures
D) Automating the handling of detected events

2. Which is an example of a typical behaviour pattern for 'design thinking'?

A) Experimenting with and testing ideas
B) Establishing principles relating to moral responsibility
C) Evolving unpredictable systems in a changing environment
D) Acknowledging concerns about hazardous systems

3. A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A) Service level management
B) Problem management
C) Deployment management
D) Incident management

4. An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?

A) Implement a continual business analysis process
B) Move to a loosely coupled architecture
C) Allocate resources to reduce technical debt
D) Adopt A/B testing

5. An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A) Ensure the plan is clear and concise
B) Ensure the plan is tested
C) Ensure the physical security of the sites
D) Ensure the availability of data

Solutions: