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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?

A. Service Level (%)
B. Agent Utilization
C. Abandonment Rate
D. Average Speed of Answer

Question 2

Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.

A. False
B. True

Question 3

Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A. The agent supervisor through the UAP.
B. The CMS reporting system.
C. The IVR application logic itself, using a counter variable.
D. The network firewall.

Question 4

A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A. False
B. True

Question 5

In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A. Agent occupancy rate
B. Average Handle Time (AHT)
C. Customer Satisfaction (CSAT) score
D. Number of calls per agent

Solutions: