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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Topic 2: Reporting and Analytics | 8%-12% | - Custom report components - Interactive dashboards - Excel integration with reports |
| Topic 3: Product and Pricing | 8%-12% | - Pricing components configuration - Trigger pricing in sales documents - Internal and external pricing determination |
| Topic 4: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 5: Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Data migration templates and workbench - Troubleshooting migration issues |
| Topic 6: Lead and Opportunity Management | 8%-12% | - Opportunity creation and buying center - Revenue scheduling and sales stages - Lead distribution and qualification |
| Topic 7: Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Topic 8: Workflow and Notifications | <8% | - Notification process setup - Workflow conditions and actions |
| Topic 9: User Management | 8%-12% | - Business roles and access rights - User creation and maintenance - Access control management |
| Topic 10: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 11: Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Topic 12: Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:
A) Product availability check
B) Last visit details and notes
C) Account product lists
D) Checklists
2. Which features are available when you create a sales forecast?
There are 2 correct answers to this question.
Response:
A) Multi-level overrides
B) Multi-dimensional rules
C) Multi-dimensional forecasting
D) Multi-level categorization
3. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) Task
B) Service request
C) Phone calls
D) Appointment
E) Visit
4. Which action should you execute to set the pricing status in a sales order to Calculated?
Please choose the correct answer.
Response:
A) Trigger Submit for Approval in the sales order.
B) Trigger a consistency check in the sales order.
C) Trigger simulation on the sales order in an integrated environment.
D) Trigger simulation on the sales order in a non-integrated environment.
5. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) You create different contacts for each account.
B) You merge both accounts and create the contact record for that account.
C) You create the contact for the first account and add the same contact to the second account.
D) You create the contact master record only and add it to the account hierarchy.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,C | Question # 3 Answer: A,C,E | Question # 4 Answer: C | Question # 5 Answer: C |
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