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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

A. Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
B. Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
C. Use Service Cloud to text all registered customers when any product comes back in stock.
D. Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
E. Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.

Question 2

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
B. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
C. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
D. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

Question 3

A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
B. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
C. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
D. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

Question 4

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
B. Default user is required for anonymous storefront shoppers.
C. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
D. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
E. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

Question 5

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A. The standard email address field for contacts and leads needs to be populated with a token
B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
C. The synchronized data extensions will include the token and all PII attributes
D. The token with all supporting attributes will need to be stored in Service Cloud

Solutions: