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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Premise
C) Account
D) Contract

2. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
B) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.

3. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) Metadata API
B) SSO data access
C) Streaming data API
D) Omnichannel data access

4. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Quote
B) Asset
C) Premises
D) Service Account
E) Service Point

5. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal

Solutions: