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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

Question 1

Examine the exhibit. What is this message?

A. Firmware Update
B. Kernel Panic
C. Power-On Self-Test
D. Software Update

Question 2

You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A. Faulty LCD panel
B. Faulty logic board
C. Faulty video card
D. Faulty power supply

Question 3

You are running Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?

A. Service manual
B. Service Source
C. User's manual
D. Apple Hardware Test Help

Question 4

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Knowledge Base
B. User's manual
C. Discussions
D. Downloads

Question 5

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A. What steps have you taken to resolve the problem yourself?
B. Did you turn off the computer improperly?
C. What is the issue?
D. What operating system are you using?

Solutions: