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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:config_read
B) cjds:admin_org_read
C) cjp:user
D) cjds:admin_org_write

2. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

3. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Filter the list of recordings based on set criteria.
C) Tag recordings with descriptive keywords.
D) Search for specific agent interactions with the customer.
E) Delete recordings permanently.

4. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) Team capacity settings
B) Multimedia profile channel permissions
C) Desktop browser cache
D) PSTN region assignment

5. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Codec mismatch between trunks
B) SIP OPTIONS timeout
C) Browser pop-up restrictions
D) Missing SRTP encryption

Solutions: