Avaya 2M00001A : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

2M00001A real exams

Exam Code: 2M00001A

Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

Updated: Aug 25, 2026

Q & A: 71 Questions and Answers

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Avaya 2M00001A Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Components- Avaya Contact Center Select features
  • 1. Omni-channel routing
    • 2. Reporting and analytics
      • 3. Agent productivity tools
        Topic 2: Selling Value Proposition- Business benefits of Avaya Contact Center
        • 1. SMB and mid-market positioning
          • 2. ROI and customer engagement benefits
            Topic 3: Integration and Deployment- IP Office integration with contact center modules
            • 1. CRM and third-party integrations
              • 2. VoIP infrastructure and telephony routing
                Topic 4: Avaya IP Office Contact Center Overview- IP Office architecture and components
                • 1. IP Office system structure and deployment models
                  • 2. Contact Center Select overview

                    Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

                    Question 1

                    Which are two Operational Pain Points that midsize businesses face? (Select two.)

                    A. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
                    B. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
                    C. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
                    D. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls


                    Question 2

                    Scenario:
                    A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
                    Is it appropriate for the reseller to accept the memento and the picture from Avaya?

                    A. Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
                    B. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
                    C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.


                    Question 3

                    Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

                    A. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
                    B. Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
                    C. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
                    D. Avaya always comes in with the lowest price tag for all their contact center solutions.
                    E. Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.


                    Question 4

                    Which statements are value propositions of Avaya Contact Center Select? (Select two.)

                    A. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
                    B. It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
                    C. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
                    D. It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.


                    Question 5

                    DRAG DROP
                    Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)


                    Solutions:

                    Question 1
                    Answer: A,C
                    Question 2
                    Answer: A
                    Question 3
                    Answer: A,B,C,D
                    Question 4
                    Answer: A,C
                    Question 5
                    Answer: Only visible for members

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