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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication and Team Dynamics | - Conflict resolution strategies - Interpersonal and organizational communication - Group development and team effectiveness |
| Leadership Theory and Practice | - Leadership styles and effectiveness - Trait, behavioral, and contingency leadership theories - Transformational vs transactional leadership |
| Organizational Culture and Change | - Resistance to change and mitigation strategies - Organizational culture development and impact - Change management models |
| Ethics and Decision Making | - Decision-making models - Corporate social responsibility - Ethical frameworks in organizations |
| Foundations of Organizational Behavior | - Individual vs group behavior in organizations - Introduction to organizational behavior principles - Organizational systems and structures |
| Motivation and Employee Behavior | - Incentives and rewards systems - Job satisfaction and performance - Content and process motivation theories |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.
A) Self-managed teams
B) Virtual teams
C) Quality teams
D) Competitive teams
2. A person wants a comfortable life, a sense of accomplishment, and happiness.
Which type of values arethese?
Select one.
A) Instrumental values
B) Intermediate values
C) Terminal values
D) Determinate values
3. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer
A) Independent effort
B) Employee disengagement
C) Selective perception
D) Social loafing
4. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.
A) Group performance evaluation with individual rewards
B) Group performance evaluation with group rewards
C) Individual performance evaluation with group rewards
D) Individual and group evaluation with individual and group rewards
5. Which statement is true about work teams?
Choose 1 answer
A) Members of the group generate positive synergy through coordinated effort.
B) The members' primary focus is on improving individual effort.
C) The primary goal is to share information that is helpful to individual efforts.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |





