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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Einstein Work Summaries
B) Einstein Sales Summaries
C) Agent

2. Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.

A) Apply semantic embeddings with default metadata filters to achieve the desired result.
B) Build a custom retriever in Einstein Studio with product line filters and recency ranking.
C) Use the default retriever which automatically accounts for recency ranking.

3. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Einstein Trust Layer data masking
B) Field-level security
C) Prompt Builder
D) Case assignment rules

4. An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

A) Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
B) Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
C) Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

5. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

A) Select the Account Opportunity object as a resource when creating the prompt template.
B) Create a flow to retrieve the opportunity information.
C) Select the latest Opportunities related list as a merge field.

Solutions: