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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
| Service Lifecycle | - Service Operation - Service Strategy - Continual Service Improvement - Service Design - Service Transition |
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Für welche der folgenden Aufgaben wird die Ereignisverwaltung NICHT verwendet?
A) Aufzeichnung und Überwachung der Umgebungsbedingungen im Rechenzentrum
B) Abwesenheit des Service Desk-Personals
C) Intrusion Detection im Rechenzentrum
D) Überwachen des Status von Konfigurationselementen
2. Welcher Prozess ist für häufig auftretende Veränderungen bei geringem Risiko und geringen Kosten verantwortlich?
A) Incident Management
B) Zugriffsverwaltung
C) Release- und Bereitstellungsverwaltung
D) Erfüllung anfordern
3. Welche der folgenden Aufgaben gehören zum Service Asset- und Konfigurationsmanagement? Identifizierung von Konfigurationselementen (Configuration Items, CIs) Aufzeichnen von Beziehungen zwischen CIs Aufzeichnen und Steuern von virtuellen CIs Genehmigen der Finanzierung für den Kauf von Software zur Unterstützung des Service Asset- und Konfigurationsmanagements
A) nur 3 und 4
B) nur 1, 2 und 3
C) nur 1, 2 und 4
D) Alle oben genannten
4. Serviceabnahmekriterien werden verwendet, um?
A) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
B) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher
C) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
D) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist
5. Welche der folgenden Ziele verfolgt Service Design?
-Design Services zur Erfüllung der Geschäftsziele.
-Identifizieren und verwalten Sie das Risiko.
-Entwerfen Sie effektive und effiziente Prozesse
-Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.
A) nur 1, 2 und 4.
B) Nur 1
C) nur 2 und 3.
D) Alle oben genannten
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
